Terms & Conditions

Prices and Payment

All prices are in £ sterling and include UK VAT at the appropriate rate. Delivery charges are not included in the prices quoted. We accept payment by most major credit and debit cards through PayPal and SagePay. Payment is taken once we have established that we can fulfil your order, checked details and stock availability and despatched your goods. We do not charge your credit or debit card until we dispatch your order.Payments can also be made through Cheque Invoices or Postal Orders although payment must be received before we will dispatch your order, please allow a longer delivery time when using these payment methods.

Delivery

Default Delivery is by 2nd class post and a delivery time of 5 days maximum (depending on postal service selected).1st Class Post will be delivered within 3-5 days maximum. Delivery times are given as an estimated figure but are generally delivered well within the timescale.

PLEASE NOTE: ALL ORDERS ABOVE 1000g CAN NOT BE SENT BY 1st OR 2nd CLASS POST AND WILL THEREFORE BE SENT BY ECONOMY CARRIER UNLESS NEXT DAY DELIVERY IS CHOSEN.

Different delivery charges are priced depending on the product due to weight and size differences:

 

PRODUCT x1    
  WEIGHT
POSTERS
30g
GAMES 200g

 

             WEIGHT                     
1st CLASS POST
2nd CLASS POST
 0 - 100g £2.85
 £2.50
 101 - 250g
 £3.60  £3.10
 251 - 500g
 £4.85  £4.10
  501 - 750g  £6.25  £5.20
 751 - 1000g
 £7.50  £6.20

PLEASE NOTE: PLEASE ALLOW A SMALL AMOUNT OF WEIGHT FOR PACKAGING.

         WEIGHT          
        NEXT DAY DELIVERY      
     ECONOMY CARRIER    
 1000-2000g  £11.50 £10.00
 Up to 3000g
 £12.50  £11.00
 Up to 4000g
 £12.50  £11.00
 Up to 5000g
 £12.50  £11.00
 Up to 6000g
 £13.50  £11.00
 Up to 7000g
 £13.50  £12.00
 Up to 8000g
 £13.50  £12.00
 Up to 9000g
 £14.00  £12.50
 Up to 20,000g
 £16.50  £15.50
 Up to 30,000g
 £18.50  £17.50

PLEASE NOTE: PLEASE ALLOW A SMALL AMOUNT OF WEIGHT FOR PACKAGING.

Purchasing

All items offered on our website are subject to availability. To purchase any of the items on our Web Site, click the "Add to Basket" button shown on each product page. When you place an order to purchase a product by clicking the button "Order Now", we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've accepted your order or dispatched the product to you. The contract will be filed. For safety reasons your order’s data are not accessible via internet. We keep these data in confidence according to our privacy policy.

Cancellation

You have the right to cancel your order within seven working days of delivery (starting the day after you receive the goods) and return them for a full refund. This will apply to your order unless you order goods made to your own specification. The item must not have been unsealed, in reference to the Games, Instruction and Answer Cards must not be unsealed or a refund will not be given. Should you cancel the contract we will then refund you the price you have paid for the goods. It is your responsibility to give notice of your wish to cancel within this cancellation period by email, phone, fax or letter. You are under a duty to take reasonable care of the goods. The goods must be returned in saleable condition at your expense and we would recommend for your own protection that you use a recorded delivery service. Should you order, details of this right will be sent to you with your confirmatory e-mail.

After-Sales Services and Guarantees

Customer Service

Any complaints regarding the goods or services supplied should be made to:

0844 800 3056   |   egar@egar.co.uk
You can e-mail, write, telephone or fax us with your complaint. Our normal office hours are 10am - 6.00pm Monday - Friday.

Statutory Rights

These Terms and Conditions do not affect any of your statutory rights.

Data Protection Act

EGAR, Educational Games And Resources will be complying with the Data Protection Act and will be ensuring that data held by it will only be used for administrative purposes, orders and newsletters.